Refund policy

We have a non-refundable policy on customized products and a 5-day return policy from date of delivery on non-custom products to request a return. 

To be eligible for a return, your item must be returned within 48 hours of receiving your return label, in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at chareycreates@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at chareycreates@gmail.com for any return questions.

Damages and issues
Please inspect your order upon reception and contact us immediately and include a photo image of where the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Custom created or personalized items cannot be returned. Please contact us if you have questions or concerns about your specific item.

Sale items or gift cards are not eligible for a return/refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days less any shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since we’ve approved your return, please contact us at chareycreates@gmail.com.